Warranty & Returns

What is covered?

  • Technical defects
  • Faults caused by improper workmanship or materials

What is not covered?

  • Accidental damage
  • Damage to screens, fascias and surrounds (inc. fading and discolouration)
  • Liquid damage
  • Issues caused by third-party software
  • Issues caused by unlocking your device
  • Any components added since the item was originally sold to you

Returning an item if you’ve changed your mind

You are welcome to return any item within 14 days after receiving your item. Just contact us and we will guide you through the steps to return the item for a full refund. In these cases the item must be in the same condition and you will be responsible for the return postage costs of returning the item back to us. 

Returning a faulty item

We provide a 30 day warranty for any faulty goods. Warranty starts the date you received your item. If you have any problems please just contact us and we will arrange a return for a full refund or replacement. The warranty covers any faults that may occur with your phone, but obviously does not cover cases when the phone has been blatantly damaged by the buyer, for example if you drop the phone and the screen breaks.